Shop Policy




Freebies

  • Freebies are not guaranteed. Generally, Grade A items come with more freebies.

About Untracked Mail

  • Untracked Mail Code: Use code UNTRACKEDMAIL for a shipping option without tracking. By using this code, you acknowledge that we will not be able to track your package once it is shipped. We are not responsible for any lost packages caused by third-party postal services.

Long delivery or lost packages

We, the shop, are not liable for long delivery date/ damage/ lost caused by third-party services such as postal service. We have done our part to pack and ship your order as best as we can, and once we have passed it on to the postal service, the rest is no longer in our control. We the shop have no jurisdiction over the shipment process, as everything relating to shipping is handled by the postal service. We are just a small business; we can't lose the product and money at the same time, right? So we cannot replace/refund the pin for you after we post the package. Unless you have a report from the delivery company to prove which happen cause from them, then we will try to help you get the refund from them. 

About Pre-Orders

  • Shop Policy: Please read the shop policy in the product description before purchasing.

  • Pre-Order Duration: Pre-orders typically last around 2 weeks in our online shop.

  • Stock Quantity: The quantity of in-stock items depends on the number of pre-orders.

  • Pricing: Pre-order prices are usually lower than the in-stock prices.

  • Production: Production begins after the pre-order period ends and typically takes around 3months, plus shipping time to our location. Due to COVID-19 or potential production issues, production may take up to 4 months or longer. We will ensure that the pins meet our quality standards before shipping.

  • Grading and Packing: Once we receive the pins, grading and packing will take approximately 3-5 days.

  • Order Grouping: If you purchase pre-order items along with in-stock products in a single order, they will be grouped and shipped together.

  • Shipping Delays: Due to ongoing issues with the virus, some countries may still block normal airmail. If you cannot wait, please check with us before purchasing.

  • Order Cancellation: If you wish to cancel a pre-order, you will be required to pay any fees charged by the online shop before a refund can be issued.

  • Grade Quality: For pre-order customers, Grade A represents the best quality from the batch. If the batch quality is insufficient, we will have the factory remake the pins. Please do not compare our quality standards to those of other shops.

Grading

  • Grade A: Represents the highest quality available in this batch. 
    • Hard Enamel: This type may have very minor imperfections, but these are typically minimal and do not affect the overall appearance or functionality. Even though it's handcrafted, any flaws are generally subtle.
    • Soft Enamel: "Soft enamel pins may have minor imperfections, such as small bubbles or dust particles, due to the limitations of the manufacturing process, which does not take place in a vacuum environment. While these characteristics are unavoidable, we ensure that each pin selected is of the highest quality available from the batch."
  • Grade B: May have 2 or more small defects, such as minor issues in the main character or noticeable imperfections in less prominent areas. Small flaws like dust may also be present.
  • Grade C: Contains 3 or more noticeable defects, including larger issues in the main character or significant defects in less prominent areas.
  • Grade D/Second: Includes major defects larger than those in Grade C.